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Why isn’t my country listed when I try to order?

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  4. Why isn’t my country listed when I try to order?
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  3. Shipping and Delivery
  4. Why isn’t my country listed when I try to order?

Although we offer free shipping worldwide, this doesn’t mean we can ship to all countries.

Our products contain natural ingredients and do not require a prescription for their sale. Despite this, some countries view certain ingredients used differently and, consequently, require licenses for import. Without these licenses in place, we are unable to ship to these countries.

Whilst we hold licenses for some countries, we do not hold them for all. This means if you cannot see your country listed as an option, we do not currently hold the required license for import. Acquiring licenses can be a long, complicated process. Currently, we are not actively seeking further licenses.

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